1. How do I calculate the shipping cost of my order?
To know the exact shipping cost, you need to simulate an order (our site includes a program that automatically calculates the shipping cost based on items' weight). Once your item selection is made, click: ORDER
2. How long does it take to receive my order?
Shipping time is from a few days to 2 weeks for USA (3 weeks for Europe) to receive your order. On request (firstname.lastname@example.org), we can send your order through Express carrier such as FedEx or EMS with tracking number. A longer delay may be necessary if a product ordered is out of stock, you are then advised when you order. We are not responsible for delays in mail.
3. How can I track my order?
To get to your subscriber area you must register by clicking on "My Account" at the top left of the page. Once registered, you arrive at your "my account information. Click for the order you want to track.
4. How can I track my package?
If you choose a private carrier such as Fedex, we will provide all the information needed for monitoring. If you chose delivery via mail Bolivia, we can not provide this information because ECOBOL does not offer tracking service or insurance.
5. Exchange, refund of articles?
Money back guarantee. If you are not satisfied with the item you ordered, you can return it within 7 days and we will refund the full amount of the item or exchange it.
Conditions return policy: Items must be returned in their original packaging, as new, unwashed, with all accessories and instructions possible. We do not accept returns of items incomplete, washed, used, damaged or soiled.
The terms of return policy: All product returns must be submitted for prior approval from Las Gringas through the contact form. Without prior approval and / or compliance with the conditions of return, any package will be refused and returned by Las Gringas at shipper's expenses.
- You wish to exchange or be reimbursed for one or more items: If you change your mind and return one or more items, the postage is your responsibility (initialpostage is your responsibility).
- Your order is not conform to what you ordered: If, despite all the attention given to your order, it does not comply, we pledge to refund or exchange defective products. The shipping fee you have advanced for the return will be reimbursed and we support the re-postage of your package.
Calle 16 to Calacoto n * 8591, Zona Sur
La Paz, BOLIVIA